What Shipping Methods Are Available?
Within Australia we use Australia Post Express Post shipping. For the rest of the world we use Aus Post International, DHL or TNT
Do You Ship Internationally?
Yes ! We ship world wide with DHL or Aus Post International – flat rate $20. If your country is not listed please email direct to see if we can make it happen
How Long Will It Take To Get My Package?
Depending on the time & day of order placement and location of the order China or Australia please allow 7-10 business days for delivery from time of order placement. Feel free to inquire within before making your purchase as Express Post is available on some items! If you require your order immediately please consider visiting one of our Australian stockists as listed.
What Payment Methods Are Accepted?
PayPal is the payment method accepted for all sales. Any applicable refunds are also remitted back through PayPal. Thankyou for your understanding and using PayPal !
Orders & Returns
How do I place an Order?
All orders can be placed through our online store here on the website. If you wish to discuss your order directly you can email firstname.lastname@example.org and someone will get back to you to personalise the order for you and send PayPal request for payment directly. We are also stocked in over 80 boutiques Australia, US and UK wide, please check stocksist details for more information.
How Can I Cancel Or Change My Order?
Please email within 24 hours to change or cancel and order we will be happy to assist within 24 hours. email@example.com
Do I need an account to place an order?
No, you don’t, your details will be captured at time of order processing if we need to contact you after sales for any stock, address or billing enquiries.
How Do I Track My Order?
Depending on the location of your order, ex China or Australia your order will be sent DHL Worldwide express or Australia Post Express. Your tracking details will be emailed to you upon request. Remember we have local stockists to buy direct from too.
How Can I Return a Product?
Please contact firstname.lastname@example.org to discuss the reason for your return and we will be happy to assist and arrange with you.